The content of the Southwest Culture Connection is crafted with the current culture challenges and conversations in mind. Below is a sample itinerary from the Culture Connection 2023. Stay tuned for what's in store in 2024!
8:00AM CST
![](https://southwestcultureconnection.com/wp-content/uploads/2019/03/2.png)
Check-In Opens + Tours Begin
- Experience a tour of the Southwest Headquarters led by members of the Culture & Engagement Team
10:00AM CST
![](https://southwestcultureconnection.com/wp-content/uploads/2019/03/2.png)
Keynote - Welcome to the Southwest Way: Exploring the Heart of Southwest’s Corporate Culture
![](https://southwestcultureconnection.com/wp-content/uploads/2020/02/whitney.jpg)
Whitney Eichinger, SVP Culture & Communications
10:50AM CST
![](https://southwestcultureconnection.com/wp-content/uploads/2019/03/2.png)
Southwest Way Panel 1 | Me: Attracting and Retaining World-Class Employees
- Covering topics such as Hiring; Onboarding; Training & Development
![](https://southwestcultureconnection.com/wp-content/uploads/2023/06/Patty-Herbeck_Headshot.jpeg)
Patty Herbeck, Manager Onboarding Experience
![Angie Sanders](https://southwestcultureconnection.com/wp-content/uploads/2023/06/Angie-Sanders.jpg)
Angie Sanders, Director Leadership & Employee Development
![](https://southwestcultureconnection.com/wp-content/uploads/2023/06/Kelby-Tansey-Headshot.jpeg)
Kelby Tansey, Manager Talent Acquisition
11:45PM CST
![](https://southwestcultureconnection.com/wp-content/uploads/2019/03/2.png)
Lunch
12:30PM CST
![](https://southwestcultureconnection.com/wp-content/uploads/2019/03/2.png)
A Conversation on Diversity, Equity & Inclusion
![](https://southwestcultureconnection.com/wp-content/uploads/2023/05/Doug-Mitchell.jpg)
Doug Mitchell, Director Diversity, Equity & Inclusion
1:05PM CST
![](https://southwestcultureconnection.com/wp-content/uploads/2019/03/2.png)
Southwest Way Panel 2 | Southwest: Winning the Hearts of Customers
- Covering topics such as Elevating Customer Service to Heartfelt Hospitality; Building Brand Loyalty; Customer Experience
![](https://southwestcultureconnection.com/wp-content/uploads/2021/08/17_12_SWA_SteveGoldberg-0179045-3-source.jpg)
Steve Goldberg, Senior Vice President Operations & Hospitality
![](https://southwestcultureconnection.com/wp-content/uploads/2023/09/Amy-McConnell-SWA-Headshot.png)
Amy McConnell, Dallas Flight Attendant
![](https://southwestcultureconnection.com/wp-content/uploads/2023/10/pete-chiampas-mdw-ops-agent.png)
Pete Chiampas, Chicago Operations Agent
![](https://southwestcultureconnection.com/wp-content/uploads/2023/09/Jocelyn-Hauser_SWA-Headshot.png)
Jocelyn Hauser, Dallas Customer Service Supervisor
2:15PM CST
![](https://southwestcultureconnection.com/wp-content/uploads/2019/03/2.png)
Southwest Way Panel 3 | We: Maximizing the Employee Experience
- Covering topics such as Employee Insights; Employee Experience Strategy/Program Development; Recognition
![](https://southwestcultureconnection.com/wp-content/uploads/2023/09/SWA-Newsletter-Headshot-34.png)
Nafees Ahmed, Senior Employee Experience Consultant (Employee Insights)
![](https://southwestcultureconnection.com/wp-content/uploads/2023/06/Helen-Jury-Headshot.jpeg)
Helen Jury, Senior Manager Employee Experience Strategy & Delivery
![Tiasha Owens](https://southwestcultureconnection.com/wp-content/uploads/2023/06/Tiasha-Owens.jpg)
Tiasha Owens Mays, Senior Manager Awards & Recognition
3:10PM CST
![](https://southwestcultureconnection.com/wp-content/uploads/2019/03/2.png)
Fireside Chat
![](https://southwestcultureconnection.com/wp-content/uploads/2021/08/host__ginger-hardage@2x-e1628772545757.jpg)
Ginger Hardage, Former Southwest Executive and Founder of Unstoppable Cultures
![](https://southwestcultureconnection.com/wp-content/uploads/2023/05/Linda-Rutherford.jpg)
Linda Rutherford, Chief Administration and Communications Officer
4:00PM CST
![](https://southwestcultureconnection.com/wp-content/uploads/2019/03/3.png)
Happy Hour
- Grab a drink, enjoy Q&A with Culture and Engagement Leaders, and network with fellow attendees!
![](https://southwestcultureconnection.com/wp-content/uploads/2023/05/Megan_Lee.jpg)
Megan Lee, Director Culture & Employee Engagement
![](https://southwestcultureconnection.com/wp-content/uploads/2023/05/Sam-L.jpg)
Sam Leyendecker, Senior Manager Culture
4:45PM CST
![](https://southwestcultureconnection.com/wp-content/uploads/2019/03/2.png)