Below is the itinerary for Culture Connection 2023 on October 26th. We hope you'll join us to experience the Southwest Culture firsthand!
8:00AM CST
Check-In Opens + Tours Begin
- Experience a tour of the Southwest Headquarters led by members of the Culture & Engagement Team
10:00AM CST
Keynote - Welcome to the Southwest Way: Exploring the Heart of Southwest’s Corporate Culture
Whitney Eichinger, SVP Culture & Communications
10:50AM CST
Southwest Way Panel 1 | Me: Attracting and Retaining World-Class Employees
- Covering topics such as Hiring; Onboarding; Training & Development
Patty Herbeck, Manager Onboarding Experience
Angie Sanders, Director Leadership & Employee Development
Kelby Tansey, Manager Talent Acquisition
11:45PM CST
Lunch
12:30PM CST
A Conversation on Diversity, Equity & Inclusion
Doug Mitchell, Director Diversity, Equity & Inclusion
1:05PM CST
Southwest Way Panel 2 | Southwest: Winning the Hearts of Customers
- Covering topics such as Elevating Customer Service to Heartfelt Hospitality; Building Brand Loyalty; Customer Experience
Steve Goldberg, Senior Vice President Operations & Hospitality
Amy McConnell, Dallas Flight Attendant
Pete Chiampas, Chicago Operations Agent
Jocelyn Hauser, Dallas Customer Service Supervisor
2:15PM CST
Southwest Way Panel 3 | We: Maximizing the Employee Experience
- Covering topics such as Employee Insights; Employee Experience Strategy/Program Development; Recognition
Nafees Ahmed, Senior Employee Experience Consultant (Employee Insights)
Helen Jury, Senior Manager Employee Experience Strategy & Delivery
Tiasha Owens Mays, Senior Manager Awards & Recognition
3:10PM CST
Fireside Chat
Ginger Hardage, Former Southwest Executive and Founder of Unstoppable Cultures
Linda Rutherford, Chief Administration and Communications Officer
4:00PM CST
Happy Hour
- Grab a drink, enjoy Q&A with Culture and Engagement Leaders, and network with fellow attendees!
Megan Lee, Director Culture & Employee Engagement
Sam Leyendecker, Senior Manager Culture
4:45PM CST
