Below is the itinerary for Culture Connection 2023 on October 26th. We hope you'll join us to experience the Southwest Culture firsthand!

8:00AM CST

Check-In Opens + Tours Begin

  • Experience a tour of the Southwest Headquarters led by members of the Culture & Engagement Team

10:00AM CST

Keynote - Welcome to the Southwest Way: Exploring the Heart of Southwest’s Corporate Culture

Whitney Eichinger, SVP Culture & Communications

10:50AM CST

Southwest Way Panel 1 | Me: Attracting and Retaining World-Class Employees

  • Covering topics such as Hiring; Onboarding; Training & Development

Patty Herbeck, Manager Onboarding Experience

Angie Sanders

Angie Sanders, Director Leadership & Employee Development

Kelby Tansey, Manager Talent Acquisition

11:45PM CST


12:30PM CST

A Conversation on Diversity, Equity & Inclusion

Doug Mitchell, Director Diversity, Equity & Inclusion

1:05PM CST

Southwest Way Panel 2 | Southwest: Winning the Hearts of Customers

  • Covering topics such as Elevating Customer Service to Heartfelt Hospitality; Building Brand Loyalty; Customer Experience

Steve Goldberg, Senior Vice President Operations & Hospitality

Amy McConnell, Dallas Flight Attendant

Pete Chiampas, Chicago Operations Agent

Jocelyn Hauser, Dallas Customer Service Supervisor

2:15PM CST

Southwest Way Panel 3 | We: Maximizing the Employee Experience

  • Covering topics such as Employee Insights; Employee Experience Strategy/Program Development; Recognition

Nafees Ahmed, Senior Employee Experience Consultant (Employee Insights)

Helen Jury, Senior Manager Employee Experience Strategy & Delivery

Tiasha Owens

Tiasha Owens Mays, Senior Manager Awards & Recognition

3:10PM CST

Fireside Chat

Ginger Hardage, Former Southwest Executive and Founder of Unstoppable Cultures

Linda Rutherford, Chief Administration and Communications Officer

4:00PM CST

Happy Hour

  • Grab a drink, enjoy Q&A with Culture and Engagement Leaders, and network with fellow attendees!

Megan Lee, Director Culture & Employee Engagement

Sam Leyendecker, Senior Manager Culture

4:45PM CST

Event Concludes


Reserve a Spot


Seats are limited

Southwest® Culture Connection

Reserve a Spot